Frequently Asked Questions
Below you will find answers to almost any question regarding shipping.
All orders placed Monday-Friday are expected to ship within 3-7 business days unless otherwise stated on the product description. Many "Pre-Order" items will have their own unique shipping time frame, so please be sure to look before you checkout. Don't panic - we are working hard to ensure your orders get out as quickly as possible!
Yes, we ship worldwide! Some International orders can take up to 4-6 weeks to arrive, so please be patient. Some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these customs fees. Please contact your local post office or customs office for exact rates.
All shipping costs will be displayed at checkout. Costs depend on where you live and what items you order.
No. When you check out with an item on "pre-order" in your cart, the entire order will ship as one cohesive package. If you want an item ready to ship immediately, it is important that you place a separate order from any other items on pre-order.
If your product has arrived defective, destroyed, or otherwise unusable, please contact us via email at email@example.com . Our customer service team will be happy to figure out a solution to this problem. Please note that we cannot be held liable for, and do not issue refunds or replacements for, minor cosmetic damages suffered in transit. This includes but is not limited to: vinyl with dinged corners, seam splits, or bent jackets. With this in mind, please use caution with USPS Media Mail! If you are a stickler for condition or are worried about your items suffering any cosmetic damage, please consider upgrading your shipping service to UPS Ground.
Probably not. Please feel free to contact us if you did not receive shipping confirmation, or your tracking number is not visible through the online tracking portal. If your package is labeled as "Delivered" and you have not received it, you'll have to contact your local post office with your shipping number. Once the package leaves our facility, it is out of our hands. We cannot be held responsible for lost or stolen packages.
Returns and exchanges
All Return/Exchange requests must be made within 30 days of the shipment Delivery Date.
Items must be in original/unwashed/unworn condition to be eligible for a refund. Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs. We are not responsible for exchange/return shipping costs incurred.
Please EMAIL firstname.lastname@example.org for any Returns or Exchanges BEFORE sending your order back to us.
Exchanges and returns can be shipped to:
Down Right Merchandise
ATTN: Returns / Exchanges
55 Chase St.
Methuen, MA 01844
*Please include a note requesting a new size or refund for the item(s).*
Any item that is returned to Down Right Merchandise as a Return To Sender will automatically be refunded and the item will be processed back in stock.
If you see that your shipment is being sent back to us as a Return To Sender and you'd like to have it reshipped, please contact our team at email@example.com for assistance. A new invoice for shipping cost will be sent, once the invoice is paid we will then reship your product.
All orders will be charged at the time of purchase. “DownRightMerch” will appear on the statement description.
Discount Codes must be applied at the time of purchase, we are unable to retroactively apply them to orders. We do not offer refunds for Discount Codes that were not applied correctly. We are not responsible for giving out retroactive Discount Codes, and can not provide new ones. Only one Discount Code can be applied per order, we can not combine Discount Codes.
If you are having an issue getting your coupon code to apply, please contact our Support via email or phone before placing the order, we will assist to the best of our ability.
Digital download links are emailed at the time your order is paid. Digital downloads can only be downloaded once to completion before the link becomes inactive. Most mobile devices cannot download zip files so please download the links on a computer. Please make sure to check your computers browser settings for your download folder location.